Help & support

We usually answer within two working days.

Contact us from the game

The quickest way: in Veil & Vendetta, tap Settings (the gear at the top of the screen), then Help & Feedback. Your message reaches us with your player ID, app version and device, so we can look into it without asking you for them.

Contact us on the web or by e-mail

Use the help portal at help.app-vision.co/veilvendetta or write to support@veilvendetta.com. Please tell us:

• your player ID (Settings → Help & Feedback in the game);
• your phone model and the app version;
• what happened, and a screenshot if you can.

Purchases

If you paid but did not receive gems, energy or a pack, restart the game while connected to the internet: the game checks your purchase again and delivers it. If it still has not arrived, contact us with your player ID and the order number from your app store receipt. Refunds are handled by the app store you bought from.

Your progress

Your progress is saved on your device. Deleting the app or resetting the phone removes it, so please keep the app installed when you change settings or clean up storage.

Privacy and your account

• Privacy Policy
• Your privacy choices (ads, notifications, a copy of your data)
• Delete your account
• Terms of Service

Who we are

Veil & Vendetta is made by AppVision Yazılım Hizmetleri Limited Şirketi, Maslak Mah. AOS 55. Sk. 42 Maslak A Blok No: 2 İç Kapı No: 25, 34398 Sarıyer, İstanbul, Türkiye.